# Open-source alternatives to Intercom Fin

Intercom Fin is a AI customer service agent that answers support conversations using your help content. If you would rather own the software, keep data on your own server or avoid per-seat pricing, these open-source tools tackle the same problem: answer customers 24/7. Customers expect an answer in minutes, at midnight, on the channel they chose. An AI agent can resolve the repetitive half, if it's grounded in your real answers.

## Closest matches
- [Chatwoot](https://infinioffice.com/tools/chatwoot/): Open-source omni-channel support desk (live chat, email, social), an alternative to Intercom and Zendesk. (https://github.com/chatwoot/chatwoot)
- [Typebot](https://infinioffice.com/tools/typebot/): Self-hostable chatbot builder for lead capture, FAQs and qualification flows on your site. (https://github.com/baptisteArno/typebot.io)
- [Botpress](https://infinioffice.com/tools/botpress/): Open-source hub to build and deploy LLM chat agents. (https://github.com/botpress/botpress)

## Also open source in Answer customers 24/7
- [AnythingLLM](https://infinioffice.com/tools/anythingllm/): Local-first AI workspace: chat with your documents and run agents on your own hardware or cloud. (https://github.com/Mintplex-Labs/anything-llm)
- [Dify](https://infinioffice.com/tools/dify/): Build agentic workflows and RAG apps on one workspace; cloud or self-hosted. (https://github.com/langgenius/dify)
- [Formbricks](https://infinioffice.com/tools/formbricks/): Open-source surveys and feedback (Qualtrics alternative) for customer insight. (https://github.com/formbricks/formbricks)

## Hosted vs open source

Open source swaps a subscription for setup time. Intercom Fin is hosted, supported and updated for you; with the tools below you (or someone you hire) install, update, back up and secure them. 0 of the 6 with a setup rating here need a developer. Most can also be bought as a hosted cloud plan from the same maintainers, which is a good middle path. Check each licence before you build on it.

Intercom Fin on InfiniOffice: https://infinioffice.com/tools/intercom-fin/