Open source
Chatwoot
Open-source omni-channel support desk (live chat, email, social), an alternative to Intercom and Zendesk.
Alternatives Freshdesk Freddy AI
Open-source alternatives to Freshdesk Freddy AI
Freshdesk Freddy AI is a helpdesk with Freddy AI agent and agent assist features. If you would rather own the software, keep data on your own server or avoid per-seat pricing, these open-source tools tackle the same problem: answer customers 24/7. Customers expect an answer in minutes, at midnight, on the channel they chose. An AI agent can resolve the repetitive half, if it's grounded in your real answers.
Closest matches 3
Also open source in Answer customers 24/7 3
Open source
AnythingLLM
Local-first AI workspace: chat with your documents and run agents on your own hardware or cloud.
Open source
Dify
Build agentic workflows and RAG apps on one workspace; cloud or self-hosted.
Open source
Formbricks
Open-source surveys and feedback (Qualtrics alternative) for customer insight.
Hosted vs open source: what changes
Open source swaps a subscription for setup time. Freshdesk Freddy AI is hosted, supported and updated for you; with the tools below you (or someone you hire) install, update, back up and secure them. 0 of the 6 with a setup rating here need a developer. Most can also be bought as a hosted cloud plan from the same maintainers, which is a good middle path. Check each licence before you build on it.