Evidence

Small business AI and automation statistics (2026)

By Benjamin Cox · Updated 10 Nov 2026 · 47 statistics, each with its source and date

What the evidence says about small businesses and automation: who is using it, what it costs to start, how much time it saves, and where it disappoints. Every number names who measured it and when.

Key small business automation statistics for 2026

• The 2026 InfiniOffice Automation Index found that 79% of 112 hand-checked automation tools and recipes for small businesses can be started without paying: they are open source, free, or have a free plan.

• The 2026 InfiniOffice Automation Index found that 50% of 46 hosted automation products have no free plan, and 39% offer one.

• The 2026 InfiniOffice Small Business AI Gap analysis of U.S. Census Bureau data found that 24.3% of businesses with 1 to 4 employees used AI in the two weeks of 21 Sep to 4 Oct 2026, against 43.6% of businesses with 250 or more employees.

• The 2026 InfiniOffice Small Business AI Gap analysis found the AI-use gap between the smallest and largest U.S. businesses widened from 12.8 to 17.3 percentage points in under a year (average of Nov 2025 to Jan 2026, against average of Jul to Oct 2026).

• 71% of U.S. small employer firms using AI said it increased productivity, 39% said it improved the quality of their goods and services, and 31% reported higher sales, according to the Federal Reserve Banks' Small Business Credit Survey.

• Customer support agents given an AI assistant resolved 15% more issues per hour on average, in a study of 5,172 agents by Erik Brynjolfsson, Danielle Li and Lindsey Raymond published in the Quarterly Journal of Economics in 2025.

• A GPT-4 business assistant had no detectable average effect on revenue or profit for 640 Kenyan small business owners in a randomised trial published in Management Science in 2026; owners who were already struggling did nearly 10% worse.

• Among the 33% of U.S. small employer firms with no plans to use AI, over half said it is not applicable to their business and 30% said they prefer not to use it, according to the Federal Reserve Banks' Small Business Credit Survey.

The 2026 InfiniOffice Automation Index: what it costs and takes to automate a small business

The Index is InfiniOffice's own count across every listing our editor has hand-checked: 46 hosted products, 38 open-source tools, 16 agent skills and MCP servers (connectors that let an AI assistant use your business tools) and 12 step-by-step recipes. Listings were last verified on 25 Oct 2026.

• The 2026 InfiniOffice Automation Index found that 79% of 112 hand-checked automation tools and recipes for small businesses can be started without paying: they are open source, free, or have a free plan.

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• The 2026 InfiniOffice Automation Index found that 50% of 46 hosted automation products have no free plan, and 39% offer one.

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• According to the 2026 InfiniOffice Automation Index, 72% of hosted automation products can be set up without technical skills, against none of the 38 open-source tools.

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• The 2026 InfiniOffice Automation Index rated 45% of open-source automation tools as needing a developer to set up; across all 112 listings the figure is 41%.

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• The 2026 InfiniOffice Automation Index found at least three open-source alternatives for 41 of 46 hosted products (89%) in the same problem area.

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• In the 2026 InfiniOffice Automation Index, open-source tools outnumber hosted products in 4 of 10 small business problem areas, and every problem area has at least 2 open-source options.

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• The 2026 InfiniOffice Automation Index found that 9 of 12 step-by-step automation recipes can be built entirely from tools that are open source, free or have a free plan.

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• A typical automation recipe in the 2026 InfiniOffice Automation Index chains 3 tools in 3.5 steps.

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Automation options by business problem

A listing can sit in more than one problem area, so the rows add up to more than the total.

The small business AI gap: AI use by company size

Big companies are adopting AI faster than small ones, and the distance is growing. This is InfiniOffice's analysis of the U.S. Census Bureau's Business Trends and Outlook Survey, which asks a large sample of U.S. employer businesses every two weeks whether they used AI in any business function. We used the file the Census Bureau published on 5 Nov 2026.

• The 2026 InfiniOffice Small Business AI Gap analysis of U.S. Census Bureau data found that 24.3% of businesses with 1 to 4 employees used AI in the two weeks of 21 Sep to 4 Oct 2026, against 43.6% of businesses with 250 or more employees.

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• According to the 2026 InfiniOffice Small Business AI Gap analysis, the largest U.S. businesses are 1.8 times as likely to use AI as the smallest: a gap of 19.3 percentage points in the two weeks of 21 Sep to 4 Oct 2026.

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• The 2026 InfiniOffice Small Business AI Gap analysis found the AI-use gap between the smallest and largest U.S. businesses widened from 12.8 to 17.3 percentage points in under a year (average of Nov 2025 to Jan 2026, against average of Jul to Oct 2026).

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• The 2026 InfiniOffice Small Business AI Gap analysis found AI use rose in every business size class over that period: by 5.6 points for businesses with 1 to 4 employees (to 23.3%) and by 10.1 points for those with 250 or more (to 40.6%).

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• The 2026 InfiniOffice Small Business AI Gap analysis found the lowest AI use is not at the very smallest firms: businesses with 5 to 9 employees averaged 21.1% in Jul to Oct 2026, below the 23.3% of businesses with 1 to 4 employees.

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• According to the 2026 InfiniOffice Small Business AI Gap analysis, 28.1% of U.S. businesses with 1 to 4 employees expect to use AI in the next six months, against 51.4% of businesses with 250 or more.

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• The 2026 InfiniOffice Small Business AI Gap analysis found employees used generative AI for work at 24.5% of U.S. businesses with 1 to 4 employees and at 55.1% of businesses with 250 or more, in the two weeks of 5 to 18 Oct 2026 (the first survey to ask).

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AI use by number of employees

Share of businesses answering "Yes". The ± is a 90% margin of error for that survey, from the standard errors the Census Bureau publishes.

How many small businesses use AI?

Published figures run from about 20% to over 80%. They are not in conflict: each asks a different question of a different group. The Census Bureau asks about use in the last two weeks; most other surveys ask whether a business uses AI at all, and some count AI features built into everyday software. The list runs from the strictest measure to the loosest.

• 19.8% of U.S. businesses reported using AI in a business function as of 3 May 2026, according to the U.S. Census Bureau: 37% of firms with at least 250 employees, and less than 20% of firms with four or fewer.

  Source: U.S. Census Bureau, Large Firms With at Least 20 Employees Biggest AI Users. May 2026. Business Trends and Outlook Survey, December 2025 to May 2026. Original source ↗ Note: Counts use in the last two weeks, so it is a stricter test than "do you use AI".

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• 24% of U.S. small business owners used AI tools in their business in 2025, ranging from 21% of firms with 1 to 9 employees to 48% of firms with 50 or more, according to the NFIB Research Center.

  Source: NFIB Research Center, Small Business and Technology. June 2025. 521 NFIB member businesses. Original source ↗ Note: A survey of NFIB members; the largest size group is a small number of firms.

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• 46% of U.S. small employer firms said their business or employees were using AI for work in late 2025, and a further 15% planned to start within 12 months, according to the Federal Reserve Banks' Small Business Credit Survey.

  Source: Federal Reserve Banks, 2026 Report on Employer Firms: Findings from the 2025 Small Business Credit Survey. March 2026. 6,525 U.S. employer firms with 1 to 499 employees, surveyed September to November 2025. Original source ↗ Note: A weighted convenience sample; the AI questions were optional.

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• 66% of U.S. small businesses used AI in 2026, up from 58% in 2025 and 23% in 2023, according to the U.S. Chamber of Commerce.

  Source: U.S. Chamber of Commerce, Empowering Small Business: The Impact of Technology on U.S. Small Business (2026). October 2026. 3,732 U.S. businesses with fewer than 250 employees, surveyed July to August 2026. Original source ↗ Note: Self-reported, from a business advocacy group's online survey.

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• 76% of small business owners surveyed by Goldman Sachs in early 2026 said they use AI, but only 14% said AI is fully embedded in their core operations.

  Source: Goldman Sachs 10,000 Small Businesses Voices, Survey: Small Businesses Embrace AI, But Need Training and Support to Fully Harness It. March 2026. 1,256 participants in the Goldman Sachs 10,000 Small Businesses programme, surveyed January to February 2026. Original source ↗ Note: Programme participants, not a representative sample of all small businesses.

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• 83% of small business owners surveyed by Chase in July 2026 said they use AI, including AI features built into other software, while about 16% of Chase small businesses paid for AI tools on a Chase business card that month.

  Source: JPMorganChase, Chase small business pulse report, August 2026. August 2026. About 700 U.S. small business owners, surveyed mid-July 2026. Original source ↗ Note: The survey includes Chase and non-Chase customers; the card figure covers Chase business cards only.

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Does AI improve small business results? What owners report

These are owners' own reports, not measurements. They agree on a pattern: most say AI makes work faster, fewer say it has raised sales, and few say it has cut jobs.

• 71% of U.S. small employer firms using AI said it increased productivity, 39% said it improved the quality of their goods and services, and 31% reported higher sales, according to the Federal Reserve Banks' Small Business Credit Survey.

  Source: Federal Reserve Banks, 2026 Report on Employer Firms: Findings from the 2025 Small Business Credit Survey. March 2026. AI-using firms within a survey of 6,525 U.S. employer firms with 1 to 499 employees, September to November 2025. Original source ↗

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• Just 7% of U.S. small employer firms that use AI had fully integrated it into their business in late 2025; about half were still experimenting, according to the Federal Reserve Banks' Small Business Credit Survey.

  Source: Federal Reserve Banks, 2026 Report on Employer Firms: Findings from the 2025 Small Business Credit Survey. March 2026. 6,525 U.S. employer firms with 1 to 499 employees, surveyed September to November 2025. Original source ↗

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• 98% of U.S. small business owners using AI said it had not changed their number of employees, and 30% said it increased productivity, according to the NFIB Research Center in 2025.

  Source: NFIB Research Center, Small Business and Technology. June 2025. About 119 AI-using NFIB member businesses. Original source ↗

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• 47% of U.S. small businesses that use AI said it is creating jobs in their business, while 6% said it is enabling headcount reductions, according to the U.S. Chamber of Commerce in 2026.

  Source: U.S. Chamber of Commerce, Empowering Small Business: The Impact of Technology on U.S. Small Business (2026). October 2026. 3,732 U.S. businesses with fewer than 250 employees, surveyed July to August 2026. Original source ↗

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• Small businesses that pay for AI spend a median of $250 a month on it, and about 41% of small businesses are using free AI tools, according to the U.S. Chamber of Commerce in 2026.

  Source: U.S. Chamber of Commerce, Empowering Small Business: The Impact of Technology on U.S. Small Business (2026). October 2026. 3,732 U.S. businesses with fewer than 250 employees, surveyed July to August 2026. Original source ↗

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• 78% of U.S. businesses surveyed by Intuit said AI had improved their productivity, and 43% said it had increased revenue, according to Intuit's 2026 AI Impact Report on small and midsize businesses.

  Source: Intuit, 2026 AI Impact Report: Mapping Adoption, Use, and Impact Across Small to Midsize Businesses. May 2026. Quarterly surveys of business owners, July 2024 to January 2026. Original source ↗ Note: Vendor survey; self-reported.

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• 93% of small business owners using AI said it had a positive impact on their business, and 73% wanted more training and implementation resources, according to Goldman Sachs 10,000 Small Businesses Voices in 2026.

  Source: Goldman Sachs 10,000 Small Businesses Voices, Survey: Small Businesses Embrace AI, But Need Training and Support to Fully Harness It. March 2026. 1,256 participants in the Goldman Sachs 10,000 Small Businesses programme, surveyed January to February 2026. Original source ↗ Note: Programme participants, not a representative sample of all small businesses.

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How much time does AI save? Measured productivity gains

These studies measured output instead of asking people how they felt. Most compare workers who were given an AI tool with similar workers who were not.

• Customer support agents given an AI assistant resolved 15% more issues per hour on average, in a study of 5,172 agents by Erik Brynjolfsson, Danielle Li and Lindsey Raymond published in the Quarterly Journal of Economics in 2025.

  Source: Brynjolfsson, Li and Raymond, Generative AI at Work, Quarterly Journal of Economics 140(2). May 2025. 5,172 customer support agents at one company. Original source ↗ Note: One company, and a staggered rollout of the tool, not a randomised trial.

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• Professionals using ChatGPT finished writing tasks in 40% less time, and the quality of their output rose 18%, in an experiment with 453 professionals by Shakked Noy and Whitney Zhang published in Science in 2023.

  Source: Noy and Zhang, Experimental evidence on the productivity effects of generative artificial intelligence, Science 381(6654). July 2023. 453 college-educated professionals. Original source ↗ Note: Short one-off writing tasks set by the researchers, not day-to-day work.

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• Consultants using GPT-4 completed 12.2% more tasks and finished them 25.1% more quickly on work suited to AI, in an experiment with 758 Boston Consulting Group consultants published in Organization Science in 2026.

  Source: Dell'Acqua and co-authors, Navigating the Jagged Technological Frontier, Organization Science 37(2). March 2026. 758 consultants at Boston Consulting Group. Original source ↗ Note: Designed tasks at one consulting firm. The same study found a cost: see the limits section.

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• Software developers given an AI coding assistant completed about 26% more tasks, across three company experiments with 4,867 developers published in Management Science in 2026.

  Source: Cui and co-authors, The Effects of Generative AI on High-Skilled Work: Evidence from Three Field Experiments with Software Developers, Management Science 72(11). November 2026. 4,867 developers at Microsoft, Accenture and a third large company. Original source ↗ Note: The estimate is 26.08% with a wide margin of error (standard error 10.3%). Two authors work at Microsoft, which makes the tool.

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• Office workers who used an AI tool built into their work apps spent two fewer hours on email each week, in a six-month randomised experiment across 66 firms and 7,137 workers published by the National Bureau of Economic Research in 2025.

  Source: Dillon, Jaffe, Immorlica and Stanton, Shifting Work Patterns with Generative AI, NBER Working Paper 33795. May 2025. 7,137 knowledge workers at 66 firms. Original source ↗ Note: A working paper. The authors found no change in the amount or mix of tasks people did.

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• U.S. workers who use generative AI reported saving 5.4% of their work hours, about 2.2 hours in a 40-hour week, according to the Federal Reserve Bank of St. Louis in 2025; across all workers, including non-users, the saving was 1.4%.

  Source: Federal Reserve Bank of St. Louis (Bick, Blandin and Deming), The Impact of Generative AI on Work Productivity. February 2025. Nationally representative U.S. survey, November 2024. Original source ↗ Note: Self-reported by workers, unlike the other studies in this section.

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Where AI and automation fall short

A page of statistics that only points one way is an advert. These results are as well founded as the ones above.

• A GPT-4 business assistant had no detectable average effect on revenue or profit for 640 Kenyan small business owners in a randomised trial published in Management Science in 2026; owners who were already struggling did nearly 10% worse.

  Source: Otis, Clarke, Delecourt, Holtz and Koning, The Uneven Impact of Generative Artificial Intelligence on Entrepreneurial Performance, Management Science. July 2026. 640 small business owners in Kenya, 2023. Original source ↗ Note: The authors found owners who were already doing well may have gained over 15%. The difference came from which advice owners chose to act on.

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• Consultants using GPT-4 were 19% less likely to produce a correct solution on a task chosen to be beyond what the AI could do, in the same 758-person Boston Consulting Group experiment published in Organization Science in 2026.

  Source: Dell'Acqua and co-authors, Navigating the Jagged Technological Frontier, Organization Science 37(2). March 2026. 758 consultants at Boston Consulting Group. Original source ↗

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• AI chatbots had no measurable effect on workers' earnings or recorded hours two years after arriving, in a study linking 25,000 Danish workers to official records by Anders Humlum and Emilie Vestergaard (2025); the authors rule out effects larger than 2%.

  Source: Humlum and Vestergaard, Large Language Models, Small Labor Market Effects, Becker Friedman Institute Working Paper 2025-56. May 2025. About 25,000 workers at 7,000 workplaces in Denmark. Original source ↗ Note: A working paper covering Denmark only.

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Why small businesses don't adopt AI

Owners who hold back mostly say AI does not fit their business, or that they do not know enough about it. Owners who are trying say the hard parts are finding the right tool and the time to set it up.

• Among the 33% of U.S. small employer firms with no plans to use AI, over half said it is not applicable to their business and 30% said they prefer not to use it, according to the Federal Reserve Banks' Small Business Credit Survey.

  Source: Federal Reserve Banks, 2026 Report on Employer Firms: Findings from the 2025 Small Business Credit Survey. March 2026. 6,525 U.S. employer firms with 1 to 499 employees, surveyed September to November 2025. Original source ↗

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• Among U.S. small employer firms planning to adopt AI, 54% said a top challenge is finding tools that meet their business needs and 37% cited the time required to implement it or train employees, according to the Federal Reserve Banks' Small Business Credit Survey.

  Source: Federal Reserve Banks, 2026 Report on Employer Firms: Findings from the 2025 Small Business Credit Survey. March 2026. 6,525 U.S. employer firms with 1 to 499 employees, surveyed September to November 2025. Original source ↗

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• 46% of U.S. small employer firms already using AI named accuracy as a challenge, according to the Federal Reserve Banks' Small Business Credit Survey.

  Source: Federal Reserve Banks, 2026 Report on Employer Firms: Findings from the 2025 Small Business Credit Survey. March 2026. 6,525 U.S. employer firms with 1 to 499 employees, surveyed September to November 2025. Original source ↗

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• 36% of small and midsize business decision makers who do not use AI said they are not familiar enough with it, and 19% said it is too expensive, according to a 2025 Morning Consult survey for Verizon Business.

  Source: Verizon Business and Morning Consult, State of Small Business Survey. April 2025. 600 U.S. small and midsize business owners and decision makers, March 2025. Original source ↗ Note: Vendor-sponsored survey.

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• 60% of small business owners are concerned about data privacy and security with AI, and 43% trust AI to handle important tasks, according to Chase's July 2026 survey of business owners.

  Source: JPMorganChase, Chase small business pulse report, August 2026. August 2026. About 700 U.S. small business owners, surveyed mid-July 2026. Original source ↗

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Small business and workplace AI in context

• There are 36.2 million small businesses in the United States, 99.9% of all firms, and 82.3% of them have no employees, according to the U.S. Small Business Administration Office of Advocacy in 2026.

  Source: U.S. Small Business Administration, Office of Advocacy, Frequently Asked Questions About Small Business 2026. February 2026. Original source ↗ Note: Small means fewer than 500 employees. Businesses with no employees are not covered by the Census survey used in our AI gap analysis.

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• 21% of U.S. workers said at least some of their work is done with AI in September 2025, up from 16% a year earlier, according to Pew Research Center; 65% said they don't use AI much or at all in their job.

  Source: Pew Research Center, About 1 in 5 U.S. workers now use AI in their job, up since last year. October 2025. 5,010 U.S. workers, surveyed September 2025. Original source ↗

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• 20.0% of EU enterprises with 10 or more employees used AI in 2025, up from 13.5% in 2024, according to Eurostat.

  Source: Eurostat, 20% of EU enterprises use AI technologies. December 2025. Original source ↗ Note: Excludes businesses with fewer than 10 employees.

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• 30% of UK businesses used at least one AI technology in September 2026, up from 9% in September 2023, according to the Office for National Statistics: 29% of businesses with fewer than 10 employees against 51% of those with 100 or more.

  Source: Office for National Statistics, Business insights and impact on the UK economy: 8 October 2026. October 2026. Original source ↗ Note: A voluntary survey that the ONS labels official statistics in development.

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• 19.2% of Canadian businesses used AI to produce goods or deliver services in the 12 months before spring 2026, up from 6.1% two years earlier, according to Statistics Canada.

  Source: Statistics Canada, Analysis on artificial intelligence use by businesses in Canada, second quarter of 2026. June 2026. Original source ↗

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Methodology

2026 InfiniOffice Automation Index

• What is counted: the 112 listings curated by InfiniOffice's editor. Listings submitted by vendors are left out, so nobody can pay or submit their way into the numbers.
• Price: each listing is rated free, free plan, paid or open source from the vendor's own pricing page or the project's licence. "Can be started without paying" means any rating except paid.
• Setup effort: each listing is rated no-code, low-code or developer by the editor, using the definitions on how we list.
• GitHub figures: stars, last code push and archived status come from the GitHub API for the 0 listings with a public repository, refreshed nightly. "New code in 30 days" is measured back from 26 Oct 2026.
• Limits: this is a hand-picked directory, not a random sample of the software market. Read the percentages as "of the tools a careful editor would shortlist for a small business", not "of all software". Figures update when listings are added, retired or re-verified.

2026 InfiniOffice Small Business AI Gap analysis

• Data: U.S. Census Bureau, Business Trends and Outlook Survey, Employment Size Class file, retrieved 10 Nov 2026. The percentages by size class are the Census Bureau's; the gap, the ratio, the averages and the comparison between periods are ours.
• Measure: the share of businesses answering "Yes" to whether they used AI in any business function in the last two weeks. The comparable series by size class runs from the survey covering 3 to 16 Nov 2025 to the one covering 21 Sep to 4 Oct 2026: 24 surveys.
• Gap: businesses with 250 or more employees minus businesses with 1 to 4 employees, in percentage points.
• Trend: single surveys are noisy for large businesses, so we compare the average of the first 6 surveys with the average of the latest 6.
• Limits: the survey covers U.S. businesses with employees, so it misses the self-employed. It measures any use in two weeks, not how much.
• Two breaks in the series: the Census Bureau broadened the question in November 2025 (from AI used "in producing goods or services" to "in any of its business functions"), which lifted the numbers, so nothing here is compared with earlier years. It revised the questionnaire again for the survey covering 5 to 18 Oct 2026: the published question text now reads "Super Intelligence or SI (formerly referred to as Artificial Intelligence or AI)", questions on generative AI were added, and "Do not know" answers rose. Our headline and trend figures stop at the survey before that change; only the generative AI figure comes from the revised survey.
• Check it: every figure we extracted from the Census file, survey by survey, is in automation-statistics.json.

Statistics from other organisations

• We only list a number we found on the original publisher's own page or paper, and we name the publisher and the date beside it. Roundups of other people's statistics are not used as sources.
• Vendor surveys are labelled as such in the note. Self-reported results ("owners say it saved time") are not the same as measured ones, and we say which is which.
• Results that cut the other way are included on purpose.

How to cite this page

Use the name of the study with the number, for example: "the 2026 InfiniOffice Automation Index found that 79% of 112 hand-checked automation tools can be started without paying".

InfiniOffice. (2026). Small business AI and automation statistics (2026). https://infinioffice.com/automation-statistics/

For statistics from other organisations, cite the organisation named beside the number.

Questions people ask

What percentage of small businesses use AI?

The 2026 InfiniOffice Small Business AI Gap analysis of U.S. Census Bureau data found that 24.3% of businesses with 1 to 4 employees used AI in the two weeks of 21 Sep to 4 Oct 2026, against 43.6% of businesses with 250 or more employees. The 2026 InfiniOffice Small Business AI Gap analysis found AI use rose in every business size class over that period: by 5.6 points for businesses with 1 to 4 employees (to 23.3%) and by 10.1 points for those with 250 or more (to 40.6%).

Does AI actually save small businesses time?

The measured evidence says yes for specific tasks. Customer support agents with an AI assistant resolved 15% more issues per hour (Brynjolfsson, Li and Raymond, Quarterly Journal of Economics, 2025), and workers who use generative AI report saving 5.4% of their hours, about 2.2 hours in a 40-hour week (Federal Reserve Bank of St. Louis, 2025). Time saved does not automatically become revenue: in the Federal Reserve Banks' Small Business Credit Survey (2026), 71% of small firms using AI reported higher productivity but only 31% reported higher sales.

Why do different surveys give such different AI adoption numbers?

They ask different questions. The U.S. Census Bureau asks whether a business used AI in the last two weeks and gets about a fifth to a quarter of firms. Surveys that ask whether a business uses AI at all, or that count AI features built into other software, report between 46% (Federal Reserve Banks, 2026) and 83% (Chase, 2026).

Why don't more small businesses use AI?

Mostly fit, not price. In the Federal Reserve Banks' Small Business Credit Survey (2026), over half of small firms with no plans to use AI said it is not applicable to their business and 30% said they prefer not to use it. In a 2025 Morning Consult survey for Verizon Business, 36% of non-users said they were not familiar enough with AI and 19% said it was too expensive.

Can I quote these statistics?

Yes. Quote any figure with credit to the named source. For InfiniOffice's own research, credit "2026 InfiniOffice Automation Index" or "2026 InfiniOffice Small Business AI Gap analysis" and link to https://infinioffice.com/automation-statistics/.

Update log

• 10 Nov 2026: First edition: the InfiniOffice Automation Index, the Small Business AI Gap analysis of Census Bureau data, and third-party statistics checked against their original publishers.

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